Subscription Cancellation and Refund Policy for Araplay
Date of Entry into Force: June 2026

1. Contractual Framework and Financial Commitment

This Subscription Cancellation and Refund Policy governs the terms of purchase, billing, automatic renewal, and termination of digital subscriptions on the Araplay platform, operated and provided by Axios AB (company registration number [Insert Company Registration Number Here], hereinafter referred to as the "Company"). By purchasing any subscription package or activating any paid service on the Platform, you expressly acknowledge and agree without any legal reservation to be bound by the financial and operational rules set forth below.

2. Billing System and Automatic Renewal (Abonnemang och Förnyelse)

2.1 Recurring Subscription Structure: The Araplay service operates on a recurring subscription basis (monthly or annually) depending on the package tier selected by the user upon registration.

2.2 Automatic Debit Mechanism: Subscription fees are billed in advance at the beginning of each billing cycle (e.g., every 30 days for monthly packages) and charged to the approved payment method stored securely with our integrated third-party payment gateways.

2.3 Continuous Agreement: Subscription billing will automatically recur period after period unless the user manually cancels their active subscription at least 24 hours prior to the next scheduled renewal and billing date.

3. Procedures and Mechanisms for Termination (Uppsägning av tjänst)

3.1 Right to Cancel at Any Time: Users hold the absolute right to cancel the renewal of their subscription at any time without incurring any administrative penalties or cancellation fees.

3.2 Authorized Cancellation Methods: Cancellation must be executed manually by the user by accessing their account settings ("Mitt konto" / "My Account") via the official website (araplay.se) or within the digital application interfaces. If a subscription was purchased through a third-party marketplace (such as the Apple App Store or Google Play Store), the user must manage and terminate the subscription directly through their respective Apple or Google account settings. Axios AB disclaims all legal and administrative responsibility for tracking, managing, or executing such external cancellations.

3.3 Account Status Post-Cancellation: Upon successful cancellation, no further charges will be applied in the future. However, the user's account will remain fully active with unrestricted access to Araplay channels and content until the expiration of the current prepaid billing period (Example: If the renewal date is on the 15th of the month and the user cancels on the 2nd, the service remains accessible until the 15th, and no partial refund will be granted for the remaining days).

4. Non-Refundability Policy and Statutory Waiver of the Right of Withdrawal (Ångerrätt och Återbetalning)

4.1 Statutory Exception to the Right of Withdrawal (Compliance with Swedish Law): In accordance with Chapter 2, Section 11 of the Swedish Distance and Off-Premises Contracts Act (Lag (2005:59) om distansavtal och avtal utanför affärslokaler - distansavtalslagen), and fully aligned with established market practices for digital streaming within Sweden, the statutory 14-day right of withdrawal terminates immediately and in its entirety as soon as the execution or delivery of digital content (streaming of video or live channels) has commenced on the Platform.

4.2 Pre-Purchase Technical Acknowledgment: By clicking "Buy", "Activate Subscription", or otherwise initiating the stream of any channel or digital content, the user provides their explicit prior consent for the immediate performance of the contract and acknowledges their conscious understanding that their statutory right of withdrawal is thereby permanently lost.

4.3 Non-Refundable Charges: Due to the immediate digital consumption nature of the service, all fees paid for subscriptions (whether full or partial periods) are strictly non-refundable. No refunds, credits, or prorated adjustments will be issued for periods of non-use, user change of mind, or dissatisfaction with the available content or personal taste.

5. Trial Periods and Promotional Offers (Prova-på / Erbjudanden)

5.1 Eligibility for Promotional Trials: If the Platform grants a free trial period or a discounted promotional offer, such offers are strictly valid only once per individual user, account, and payment instrument. Creating multiple accounts to exploit promotional offers or connecting them to the same payment method is strictly prohibited and constitutes a material breach of contract.

5.2 Automatic Transition to Paid Subscription: Upon the expiration of the trial period, the subscription automatically converts into a standard monthly paid subscription at the then-current baseline rate. The subscription fee will be debited directly without prior notification, unless the user manually cancels the subscription at least 24 hours before the trial period concludes.

6. Strict Exceptions and Extraordinary Material Technical Failures

6.1 Comprehensive and Verified Server Outages: As a strict, narrow, and limited exception, the Company may examine claims for partial credit or the extension of subscription validity periods (excluding cash refunds). This applies solely if a catastrophic, verified, and prolonged technical outage on the Platform's core infrastructure servers (Hetzner / Google Cloud) results in a total service breakdown that deprives the user of streaming capabilities for several consecutive days, and provided it is technically proven that the failure did not stem from the user's own internet network or hardware.

6.2 Limitation of Claim: Technical complaints and compensation requests must be submitted in writing to billing@araplay.se within seven (7) days of the occurrence of the technical incident.

7. Price Modifications and Package Adjustments

Axios AB reserves the absolute right to adjust subscription prices and package tiers for the Araplay platform at any time. In the event of price changes, existing subscribers will be notified via their registered email address at least thirty (30) days prior to the effective date of the new price. The user retains full freedom to accept the adjusted price or cancel their subscription before the modification takes effect.

8. Disputes, Governing Law, and Competent Jurisdiction

For any financial complaints or billing disputes, the user must primarily contact the billing department at billing@araplay.se. If an amicable resolution cannot be achieved, the Swedish consumer retains the right to submit the dispute to the National Board for Consumer Disputes (Allmänna reklamationsnämnden - ARN) via their official platform (www.arn.se) for alternative dispute resolution. If a solution remains unattainable and the matter proceeds to court, the dispute shall be exclusively resolved before Swedish general courts, and the Stockholm District Court (Stockholms tingsrätt) shall serve as the sole competent court of first instance.