Account and Data Deletion Request Policy & Form (Araplay)
Date of Entry into Force: June 2026

1. General Introduction and the Right to Be Forgotten

In compliance with Article 17 of the European General Data Protection Regulation (GDPR) – "Right to Erasure" (also known as the "Right to be Forgotten") – and in strict accordance with the developer account mandates enforced by application marketplaces such as the Apple App Store and Google Play Store, the Araplay platform grants its users the absolute right to request the permanent deletion of their accounts and the erasure of all associated personal data stored within our systems at any time.

2. Consequences of Account and Data Deletion (Legal and Technical Effects)

Upon processing an account deletion request, Axios AB executes the following technical and operational measures:

• Immediate Deactivation and Erasure: Active login credentials (username, email address, and the encrypted password) are permanently invalidated and purged from our active databases, rendering them completely unrecoverable.
• Deletion of Preferences and Viewing Records: User favorite channel lists, viewing histories, interface preferences, and internal platform search engine queries are erased in their entirety.
• Voluntary Forfeiture of Active Paid Subscriptions: If a user requests account erasure while holding an active, prepaid subscription, the user expressly acknowledges and agrees that the right to access the remaining subscription period is immediately and permanently forfeited. Service access ceases voluntarily without any legal or financial liability, recourse, or refund obligations on the part of the Platform (fully aligned with standard industry practices executed by Viaplay and TV4 Play).

3. Mandatory Statutory Exceptions (Compliance with the Swedish Bookkeeping Act)

Based on the overarching financial regulations enforced within the Kingdom of Sweden, the right to erasure is not absolute regarding fiscal history. Axios AB remains legally mandated to preserve invoice records, transactional financial logs, and billing statements for a period ranging from seven (7) to eight (8) years following the closure of the corresponding fiscal year, in strict compliance with the Swedish Bookkeeping Act (Bokföringslagen 1999:1078). These retained data entries will be completely isolated, excluded from all operational or marketing environments, protected solely for tax auditing purposes, and automatically purged upon the expiration of the statutory retention period.

4. Methodologies for Executing Account Deletion (Technical Mechanisms)

To ensure optimal user accessibility, the Platform provides two distinct methods for executing an account and data erasure request:

Option 1: Instant Self-Service via the Application or Website: The user can log in to their active profile, navigate to the account settings panel ("Mitt konto" / "My Account"), and click the "Permanently Delete Account" button. The system will display a final confirmation warning. Upon user confirmation, the account and its non-fiscal data are automatically purged from the active database within seconds.

Option 2: Formal Written Request via Email: In the event of technical difficulties or if the user prefers a manual review, a formal deletion request can be initiated. The request must be sent from the email address registered to the account to our dedicated privacy department at: privacy@araplay.se under the subject line "Account Deletion Request".

5. Data Deletion Request Email Form (Ready-to-Use Template)

When utilizing Option 2, please fill out the following template and transmit it via email:

To: Data Protection and Privacy Department (privacy@araplay.se)
Subject: Account and Data Deletion Request – Araplay Platform

I, the undersigned, hereby formally request the permanent deletion of my user account and the erasure of all associated personal data from the systems and cloud infrastructures of the Araplay platform.

• Full Name of the User: [.................................................]
• Registered Account Email Address: [.................................................]
• Reason for Deletion (Optional): [.................................................]

* Legal Acknowledgment: I explicitly acknowledge and agree that this action is irreversible and final. I fully understand that I will immediately forfeit any active subscription periods or prepaid credits without any right to claim financial compensation or refunds from Axios AB.

Date: [.... / .... / 2026]

6. Operational Timeframe for Processing Written Requests

Self-service deletions via Option 1 are processed instantaneously. For manual written requests submitted via email (Option 2), the privacy department undertakes to review the request, verify the sender's identity (to prevent unauthorized or malicious account deletions), execute the total data erasure, and notify the user of the successful outcome within a maximum period of thirty (30) days from the initial date of email receipt, in accordance with the statutory timeframe prescribed under the GDPR.